5 Your manager has heard of Maslow’s hierarchy of needs theory and how it has some relevance to motivational techniques.
Required:
(a) Explain Maslow’s hierarchy of needs theory. (10 marks)
第1题:
A、clear
B、obvious
C、valid
D、true
第2题:
1 Flavours Fine Foods is a leading producer for the food industry, supplying many of Europe’s leading restaurants.
Started just five years ago by brothers Lee and Alan Jones, the organisation has grown from a small company employing five people to a multi-divisional organisation employing 120 people.
The organisation’s production facility is divided into three separate departments. Each department has a single manager with supervisors assisting on the production lines. The managers and supervisors, all of whom are aware of their roles, work well together. However, although the organisation has grown, the owners continue to involve themselves in day to day activities and this has led to friction between the owners, managers and supervisors.
As a result a problem arose last week. Alan Jones instructed a supervisor to repair a machine on the shop floor, which he refused to do without confirmation and instruction from his departmental manager. The supervisor’s manager,Dean Watkins, became involved and was annoyed at what he saw as interference in his department’s activities. Dean told Alan Jones that he “should have come to me first” because although the responsibility for the overall organisation was a matter for the brothers, action taken in the factory was his through powers that had been delegated to him and through his authority, as manager. In the argument that followed, Alan Jones was accused of failing to understand the way that the hierarchy in such a large organisation operates and that interference with operational decisions by senior management was not helpful.
As a consequence of this, Alan Jones has asked you to explain to him and his brother the issues behind the dispute to clarify the roles of managers and supervisors and to indicate how and why successful delegation might be achieved.
Required:
(a) Explain to Alan Jones the main differences between the work of a manager and that of a supervisor.
(13 marks)
第3题:
(b) How can Maslow’s theory be applied to the motivation of staff? (5 marks)
第4题:
(ii) How existing standards could be modified to meet the needs of SMEs. (6 marks
第5题:
6 The explosive growth of investing and raising capital in the global markets has put new emphasis on the development
of international accounting, auditing and ethical standards. The International Federation of Accountants (IFAC) has
been at the forefront of the development of the worldwide accountancy profession through its activities in ethics,
auditing and education.
Required:
Explain the developments in each of the following areas and indicate how they affect Chartered Certified
Accountants:
(a) IFAC’s ‘Code of Ethics for Professional Accountants’; (5 marks)
第6题:
We do not yet fully understand the implications of Einstein's______(relate)theory.
第7题:
To organize a persuasive message. follow these steps:
(1) gain the reader' s attention. (2) show the reader that he or she has a need. (3) explain your solution to that
need , (4) present the supporting information and (5) end by asking for a specific action.
第8题:
第9题:
A client has a need to look at and add many image files but has no need to change them. Which of the following media types would BEST meet the client’s needs?()
第10题:
第11题:
whom
which
whose
who
第12题:
are largely intangible
are fundamental ones
cover a wide range
vary amongst individuals
第13题:
(b) Explain why Oliver might legitimately feel he has a grievance against his manager and identify which aspects
of the formal disciplinary procedure David Morgan did not follow or allow in this case. (9 marks)
第14题:
(b) Explain Mintzberg’s five organisational components. (10 marks)
第15题:
(b) Explain what is meant by McGregor’s
(i) Theory X; (5 marks)
第16题:
(c) Explain how absolutist (dogmatic) and relativist (pragmatic) ethical assumptions would affect the outcome
of Anne’s decision. (6 marks)
第17题:
A new internal auditor, Daisy Rosepetal, has recently joined Bluebell Co. She has been asked by management to
establish and to monitor a variety of social and environmental Key Performance Indicators (KPIs). Daisy has no
experience in this area, and has asked you for some advice. It has been agreed with Bluebell Co’s audit committee
that you are to provide guidance to Daisy to help her in this part of her role, and that this does not impair the
objectivity of the audit.
(c) Recommend EIGHT KPIs which could be used to monitor Bluebell Co’s social and environmental
performance, and outline the nature of evidence that should be available to provide assurance on the
accuracy of the KPIs recommended. Your answer should be in the form. of briefing notes to be used at a
meeting with Daisy Rosepetal. (10 marks)
Note: requirement (c) includes 2 professional marks.
第18题:
Go to your uncle’s home and see if he needs your help. (英译汉)
第19题:
Swim Co offers training courses to athletes and has prepared the following breakeven chart:
Required:
(a) State the breakeven sales revenue for Swim Co and estimate, to the nearest $10,000, the company’s profit if 500 athletes attend a training course. (2 marks)
(b) Using the chart above, explain the cost and revenue structure of the company. (8 marks)
第20题:
A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:()
第21题:
Physiological drives.
An individual’s motives.
An individual’s needs.
Abstract desires.
第22题:
whom
which
whose
who
第23题: