itgle.com

Your customer has deployed a Cisco Wireless Location Appliance within its warehouseenvironment. However， employees there have been experiencing problems when tracking objects using activeRFID tags.The RFID beacon rate is 10 seconds and you have discovere

题目

Your customer has deployed a Cisco Wireless Location Appliance within its warehouseenvironment. However， employees there have been experiencing problems when tracking objects using activeRFID tags.The RFID beacon rate is 10 seconds and you have discovered an issue with the RFID timeoutvalue. Where and how should the RFID value be changed？（）

  • A、on the Cisco WCS， to 95 seconds
  • B、on the wireless controller， to 45 seconds
  • C、on the wireless controller， to 95 seconds
  • D、on the Cisco WCS， to 45 seconds
相似考题

1.银行在进行金融创新时，必须要坚持“四个认识”原则，即：()A、认识你自己(know yourself)B、认识你的业务(know your business)C、认识你的风险(know your risk)D、认识你的客户(know your customer)E、认识你的交易对手(know your counterparty)

2.Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.

3.As you start writing, new ideas will naturally emerge, but always keep them focused on your targeted customer, so you won't go off the track of what your customer wants.

4.Far East is a specialist logistics service provider. We operate in sectors of commerce and industry where flexible solutions________. We’re flexible, adaptable and innovative. Everything we do is about your business. We will tailor our services to your exact needs, or provide a unique solution. An example of a recent action was the delivery of sandbags to Rowlands Castle this week. Our customer urgently required the delivery ________?the local flooding. Also, the customer worked nights, so we had to make the delivery ________?with her work schedule. ________?it more manageable, we divided the sandbags onto two pallets. On arrival, our staff parked in 1 foot deep water and assisted the customer with placing the sandbags ________?they stopped her property from being flooded. Needless to say, our customer was very happy with the quality of service.

参考答案和解析
正确答案:C
更多“Your customer has&ens”相关问题

  • 第1题：

    Shop assistant: May I help you, sir?

    Customer:________.

    A、Mind your own business

    B、Sorry.I don't need your help,thank you

    C、I'm just looking.Thanks.

    D、If you want to help me,I'll be glad to accept it


    参考答案：C

  • 第2题：

    If you have not received__________ of your order within two business days, please contact our customer service center.

    A.confirmation
    B.resignation
    C.preparation
    D.expectation

    答案：A
    解析：
    解答此题的关键是快速把握整句的句意。没有收到和订购相关的确认信息时．联系顾客服务中心，分析句意可以得知空格处应为“订单确认书”。

  • 第3题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    What does “accustomed to” mean?

    A.Expectant
    B.Letting the customers to do
    C.Used to
    D.Paying customs duties

    答案：C
    解析：
    本题问的是“accustomed to”是什么意思？”A选项“期待的”；B选项“让客户去做”；C选项“习惯了”；D选项“支付关税”。根据主题句可知，应为“习惯于”的意思，C选项正确。

  • 第4题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    What is the main suggestion of this article?

    A.Identifying any missing or incorrect information before customers need to reach out
    B.Make online customer service easy and quick for customers.
    C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
    D.ensure your customer service contact info are readily available on all mobile website pages.

    答案：B
    解析：
    本题问的是“文章的主要建议是什么？”A选项“在客户需要联系之前识别任何遗漏或不正确的信息”；B选项“为客户提供方便快捷的在线客服”；C选项“避免失去客户，它可以帮助您获得新客户并影响盈利”；D选项“确保您的客户服务联系信息随时可在所有移动网站页面上获得”。根据主题句可知，这篇文章主要谈到是在线客户服务，提出客户的要求和经营者需要做到的是快速和便捷，B选项正确。

  • 第5题：

    翻译以下关于邮政储蓄业务员开户业务的有关对话。 ①Customer: I want to open an account. ②Clerk: Fixed or current? ③Customer: Current. ④Clerk: Your ID card, please.


    正确答案:①我想开个户 ②活期的还是定期的 ③活期的 ④请出示您的证件

  • 第6题：

    You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）

    • A、CDAT
    • B、Configuration and Options Guide （COG）
    • C、Physical Alarm Sounding in Data Center
    • D、IBM Systems Director

    正确答案:D

  • 第7题：

    A customer has received a quotation from Dell for Intel-based 1U servers.  What is the first step in submitting your quotation？ （）

    • A、Try to sell IBM X-Architecture technology to the customer and explain its benefits.
    • B、Take the customer to the Dell Web site for determining a similar server configuration.
    • C、Submit a special bid to receive additional discount on 1U servers.
    • D、Design a comparable solution while highlighting IBM advantages.

    正确答案:D

  • 第8题：

    单选题
    Your company uses a SQL Server 2005 database. Customer data from your trading partners is imported into the Customers table every night. You need to ensure that the customer record is updated if it already exists in the Customers table. If the record does not exist, the data needs to be inserted into the Customers table. What should you do?（）
    A

     Create a FOR trigger. 

    B

     Create an INSTEAD OF trigger. 

    C

     Create an AFTER trigger. 

    D

     Create a DDL trigger.


    正确答案： B
    解析： 暂无解析

  • 第9题：

    问答题
    Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.

    正确答案： 【参考范文】
    Dear Mr. Green,
    We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
    As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
    Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
    All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
    I do hope that you will accept our apologies.
    Yours sincerely,
    Will Smith
    解析： 暂无解析

  • 第10题：

    单选题
    You work as a database administrator for Supportcenter.cn. You suspect that in one of your applications the customer table is being accessed by some unauthorized users. Which option would you use to monitor the queries being executed on the customer table？（）
    A

    Monitor thealert.logfile

    B

    Enable server-side SQL tracing for user sessions

    C

    Enable fine-grained auditing for the customer table

    D

    Enable Fine-Grained Access Control （FGAC） for the customer table

    E

    Write a database trigger on the customer table on the SELECT event


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    One of your customers has deployed a Layer 3 gateway in the untrusted network. Which gateway mode is appropriate for this customer?（）
    A

    Virtual Gateway

    B

    Real-IP Gateway

    C

    NAT Gateway

    D

    Central Gateway


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    It is necessary to make a status inquiry ____ your customer before the execution of the order.
    A

    into   

    B

    about   

    C

    for   

    D

    after


    正确答案： A
    解析： 暂无解析

  • 第13题：

    You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?（）

    A. then reject

    B. then discard

    C. then next filter

    D. then silent-drop


    参考答案：B

  • 第14题：

    Questions 67~68 refer to the following memo.
    Bayside View Hotel
    To: ALL Employees
    From: Edgar Wagner, Hotel Manager
    Re: Bayside View Hotel Customer Satisfaction Survey
    July 20
    Dear Employees,
    As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
    The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
    Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.

    What department will probably have to make the most improvements in customer service?

    A. Housekeeping
    B. Concierge Services
    C. Food Services
    D. Front Desk Services

    答案：D
    解析：
    根据a noticeable drop was shown for Front Desk Services 可知，前台服务在为客户的服务中需要最大的改进。

  • 第15题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    Why is a strong mobile customer service strategy critical?

    A.It forbids customers to go.
    B.It helps you gain new customers.
    C.Because of customers are using their smartphone to seek customer service.
    D.It prevent losing customers entirety.

    答案：B
    解析：
    本题问的是“为什么强大的移动客户服务策略至关重要？”A选项“阻止顾客流失”；B选项“它可以帮助您获得新客户”；C选项“因为55％的客户正在使用智能手机寻求客户服务”；D选项“它可以防止失去客户”。根据主题句可知，能够帮助增加新的客户，B选项正确。

  • 第16题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    How many people first turn to on-line channels when they seek customer service?

    A.C
    D.D

    答案：B
    解析：
    本题问的是“有多少人在寻求客户服务时首先转向在线渠道？”根据主题句可知，是的人，B选项正确。

  • 第17题：

    One of your customers has decided to deploy location-based services in addition to existingwireless services. The customer requires that the additional access points to be deployed in monitor-onlymode. The most likely reason for this requirement is that the customer has which of these existingwireless devices？（）

    • A、Data Collection
    • B、802.11b/g VoIP
    • C、802.11b and g clients
    • D、RFID tags

    正确答案:B

  • 第18题：

    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）

    • A、A solution sizing questionnaire
    • B、Verify the customer has the proper racks
    • C、A Technical Delivery Assessment
    • D、Verify the customer has enough cooling in the computer room

    正确答案:C

  • 第19题：

    Which two static routes are typically configured on your router when a Routed 1483 network is grouping ATM PVCs into alarge subnet?（）

    • A、host route
    • B、default route
    • C、customer network
    • D、ISP’s routing domain

    正确答案:A,C

  • 第20题：

    多选题
    银行在进行金融创新时，必须要坚持“四个认识”原则，即：（）
    A

    认识你自己（know yourself）

    B

    认识你的业务(know your business)

    C

    认识你的风险（know your risk）

    D

    认识你的客户(know your customer)

    E

    认识你的交易对手(know your counterparty)


    正确答案： C,A
    解析： 暂无解析

  • 第21题：

    问答题
    Practice 15　　Thank you for choosing our restaurant during your visit to London. Services to guests of the restaurant are a large part of our tasks, and we are grateful for the opportunity to serve you. We would like to invite your comments on our performance and to learn from your experiences. Please take a few moments to complete our customer response form so that we may serve you better in the future.

    正确答案：
    【参考译文】
    感谢您在访问伦敦期间选择我们的餐厅就餐。为客人服务是我们的宗旨,感谢您给我们提供为您服务的机会。希望您对我们的服务提出宝贵意见,我们会从中学习。请抽出几分钟时间来填写客户反馈表,以便我们将来可以更好地为您服务。
    解析：
    　　①tasks直译为“任务”不恰当，改译为“宗旨”。
    　　②comments on sth.对……的意见。
    　　③customer response form客户反馈表。

  • 第22题：

    单选题
    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
    A

    A solution sizing questionnaire

    B

    Verify the customer has the proper racks

    C

    A Technical Delivery Assessment

    D

    Verify the customer has enough cooling in the computer room


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    You can successfully ping a Bridged 1483 customer's workstation from the local ERX. However, a remote ERX router in your network cannot ping that same device. What could be causing this problem?（）
    A

    incorrect DSL network redistribution

    B

    incorrect static host route configuration

    C

    incorrect static customer route configuration

    D

    incorrect default static route configuration on the end user


    正确答案： D
    解析： 暂无解析

  • 第24题：

    填空题
    翻译以下关于邮政储蓄业务员开户业务的有关对话。 ①Customer: I want to open an account. ②Clerk: Fixed or current? ③Customer: Current. ④Clerk: Your ID card, please.

    正确答案： ①我想开个户 ②活期的还是定期的 ③活期的 ④请出示您的证件
    解析： 暂无解析

相关内容