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Which of the following should be done FIRST when troubleshooting a problem？（）A、Test the theory to determine the causeB、Perform a root cause analysisC、Establish a plan of actionD、Document outcomes

题目

Which of the following should be done FIRST when troubleshooting a problem？（）

  • A、Test the theory to determine the cause
  • B、Perform a root cause analysis
  • C、Establish a plan of action
  • D、Document outcomes
相似考题

1.When making changes to a server, which of the following is the BEST way to troubleshoot a problem?()A. Perform root cause analysis and then test the theory to determine the cause.B. Make changes to the system and document everything once the problem is resolved.C. Make multiple changes to all affected areas to resolve all potential issues.D. Make a change and if the problem is not resolved, reverse the change.

2.Which of the following describes the FINAL step in the troubleshooting process?()A. Verify full system functionality.B. Implement the change.C. Test the theory to determine the cause.D. Root cause analysis.

3.An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A、Gather information from users.B、Reboot the server.C、Apply the latest service packs to the operating system.D、Perform a root cause analysis

4.When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?()A. Establish a new theory of probable cause.B. Reverse the change.C. Implement the next logical change.D. Perform a root cause analysis.

更多“Which of the following should be done FIRST when troubleshooting a problem？（）A、Test the theory to determine the causeB、Perform a root cause analysisC、Establish a plan of actionD、Document outcomes”相关问题

  • 第1题：

    Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）

    • A、Discuss the problem with the user and identify any recent changes.
    • B、Identify the root cause of the failure.
    • C、Verify the problem resolution.
    • D、Document activities and outcomes of repair steps.

    正确答案:D

  • 第2题：

    A server has failed after a tested and scheduled change control has been implemented.  Which of the following is the FIRST thing the server technician should do？（）

    • A、Perform a root cause analysis.
    • B、Escalate the problem.
    • C、Notify stakeholders.
    • D、Establish a plan of action.

    正确答案:C

  • 第3题：

    Which of the following is the MOST important troubleshooting step？（）

    • A、Test the theory.
    • B、Perform a root cause analysis.
    • C、Establish a plan of action.
    • D、Make one change at a time.

    正确答案:D

  • 第4题：

    Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）

    • A、Establish a theory of probable cause
    • B、Test the theory
    • C、Implement preventative measures
    • D、Establish a plan of action

    正确答案:A

  • 第5题：

    Which of the following describes the FINAL step in the troubleshooting process?（）

    • A、Verify full system functionality.
    • B、Implement the change.
    • C、Test the theory to determine the cause.
    • D、Root cause analysis.

    正确答案:A

  • 第6题：

    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

    • A、 Gather information from users.
    • B、 Reboot the server.
    • C、 Apply the latest service packs to the operating system.
    • D、 Perform a root cause analysis.

    正确答案:A

  • 第7题：

    After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）

    • A、Implement the solution or escalate.
    • B、Perform a root cause analysis.
    • C、Establish a plan of action to resolve the problem.
    • D、Verify full system functionality and if applicable implement preventative measures.

    正确答案:C

  • 第8题：

    Which of the following should be completed NEXT, after testing the theory of probable cause?（）

    • A、Verify full system functionality
    • B、Implement preventative measures
    • C、Establish a plan of action to resolve the problem
    • D、Implement the solution to the problem

    正确答案:C

  • 第9题：

    单选题
    When making changes to a server, which of the following is the BEST way to troubleshoot a problem?（）
    A

    Perform root cause analysis and then test the theory to determine the cause.

    B

    Make changes to the system and document everything once the problem is resolved.

    C

    Make multiple changes to all affected areas to resolve all potential issues.

    D

    Make a change and if the problem is not resolved, reverse the change.


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    Which of the following describes the FINAL step in the troubleshooting process？（）
    A

     Verify full system functionality.

    B

     Implement the change.

    C

     Test the theory to determine the cause.

    D

     Root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    Which of the following should be done FIRST when troubleshooting a problem？（）
    A

    Test the theory to determine the cause

    B

    Perform a root cause analysis

    C

    Establish a plan of action

    D

    Document outcomes


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）
    A

     Perform root cause analysis and then test the theory to determine the cause.

    B

     Make changes to the system and document everything once the problem is resolved.

    C

     Make multiple changes to all affected areas to resolve all potential issues.

    D

     Make a change and if the problem is not resolved， reverse the change.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    Which of the following should be the FINAL step according to the troubleshooting theory?（）

    • A、Verify full system functionality
    • B、Implement preventative measures
    • C、Implement the solution
    • D、Document findings and outcomes

    正确答案:D

  • 第14题：

    Which of the following is the FIRST step when troubleshooting an issue？（）

    • A、Identify the problem.
    • B、Verify full system functionality.
    • C、Document all findings.
    • D、Establish a theory of probable cause.

    正确答案:A

  • 第15题：

    An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）

    • A、Test the theory to determine if the solution will correct the issue， list all other possible causes.
    • B、Verify full system functionality.
    • C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.
    • D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

    正确答案:B

  • 第16题：

    When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）

    • A、Establish a new theory of probable cause.
    • B、Reverse the change.
    • C、Implement the next logical change.
    • D、Perform a root cause analysis.

    正确答案:B

  • 第17题：

    A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

    • A、Verify full system functionality.
    • B、Document the findings, actions, and outcomes.
    • C、Establish a plan of action to resolve the problem.
    • D、Question the user and identify changes the user has made to the system.

    正确答案:C

  • 第18题：

    When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）

    • A、 Perform root cause analysis and then test the theory to determine the cause.
    • B、 Make changes to the system and document everything once the problem is resolved.
    • C、 Make multiple changes to all affected areas to resolve all potential issues.
    • D、 Make a change and if the problem is not resolved， reverse the change.

    正确答案:D

  • 第19题：

    A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）

    • A、Establish a plan of action to resolve the problem
    • B、Implement the solution
    • C、Test the theory to determine cause
    • D、Verify full system functionality

    正确答案:C

  • 第20题：

    单选题
    When an administrator is troubleshooting a system， which of the following describes the NEXT course of action if a change does not solve the problem？（）
    A

     Establish a new theory of probable cause.

    B

     Reverse the change.

    C

     Implement the next logical change.

    D

     Perform a root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    Which of the following is the MOST important troubleshooting step？（）
    A

    Test the theory.

    B

    Perform a root cause analysis.

    C

    Establish a plan of action.

    D

    Make one change at a time.


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）
    A

    Establish a new theory of probable cause.

    B

    Reverse the change.

    C

    Implement the next logical change.

    D

    Perform a root cause analysis.


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    Which of the following is the FIRST step when troubleshooting an issue？（）
    A

    Identify the problem.

    B

    Verify full system functionality.

    C

    Document all findings.

    D

    Establish a theory of probable cause.


    正确答案： A
    解析： 暂无解析

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