A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）A、Print spooler has stalledB、Device driver has failureC、Incorrect form is printingD、Incompatible driver is installed

第1题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第2题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第3题：

A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?（）

• A、The device needs a firmware update
• B、The device needs an updated driver installed
• C、The plugged in device is too slow for the USB port speed
• D、The device is incompatible with the installed version of Windows

第4题：

Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）

• A、The user is using a PostScript driver.
• B、The printer is not on the HCL.
• C、The user does not have the appropriate permissions to print.
• D、The printer driver is not installed on the terminal server.

第5题：

Memory utilization by the print spooler process is constantly climbing after users begin to print to acertain type of printer.  Which of the following is the MOST likely cause of the problem？（）

• A、 Corrupted print spooler software
• B、 Memory leak in one of the print drivers
• C、 The disk drive is out of free space
• D、 Memory leak in the print spooler

第6题：

You are the administrator of a network where many print devices are being used. A user Mike complains that whenever he sends a print job to a printer named Int_Prn, the printout is illegible. What is the most likely cause of this problem?（）

• A、Incorrect spooler setting
• B、Incorrect network protocol
• C、The spooler service is malfunctioning or has crashed
• D、Incorrect page size
• E、Incorrect paper size
• F、Incorrect driver 

第7题：

A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs. Which of the following would BEST resolve this issue?（）

• A、Restart the print spooler service
• B、Delete the files in C:/Windows/Spool32
• C、Delete all print jobs after the first one
• D、Print a Windows test page

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第13题：

An Information Technology （IT） staff has many calls from users who are unable to print or who lose print jobs.  After investigation， the IT staff has determined that the print spooler is stopping sporadically.  Which of the following actions in IBM Director would best resolve the issue？（）

• A、Create an Event Action Plan to monitor the NT Event Log for Print Spooler errors.Set a task to restart the print spooler when stopped.Apply this plan to print servers.
• B、Using Event Management， create an Event Action Plan with a print spooler filter and set a task to restart the print spooler when stopped.  Apply this plan to print servers.
• C、Using Resource Manager， create a threshold to monitor the print spooler queue.Create an Event Action Plan with a print spooler filter and set a task to restart the print spooler when the queue gets above 10 jobs.Apply this plan to print servers.
• D、Using Process Management， create a threshold to monitor to set an error condition when the print spooler has stopped.Create an Event Action Plan using this filter and create a task to restart the print spooler when stopped. Apply plan to print servers.

第14题：

An administrator has just installed a new NIC into the server. The system POSTs fine and the NIC is recognized by the OS， but it does not receive an IP address. Which of the following is the MOST likely cause of this？（）

• A、The NIC is not on the HCL.
• B、The driver is incorrect on the server.
• C、The patch cable has not been seated properly.
• D、The NIC is not seated properly.

第15题：

A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）

• A、The new computer is printing to the wrong IP address.
• B、The new computer is using the wrong protocol.
• C、The driver port is not setup correctly.
• D、The option has not been selected on the driver.

第16题：

A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）

• A、the distance between the spots.
• B、which paper tray was used to print the document.
• C、which driver was used to print the document.
• D、which application was used to print the document.

第17题：

A technician has just completed a CPU upgrade on a motherboard. Which of the following will MOST likely cause the PC not to boot?（）

• A、The technician used generic thermal paste.
• B、The processor had pins broken during installation.
• C、The memory is incompatible with the new CPU.
• D、An incorrect fan size was installed on the heatsink.

第18题：

Your company network consists of a single Active Directory domain named The network has a print server running Windows 2003 Server. A single printer is installed on the print server. Technicians in the IT Support department have the necessary permissions to manage printers on the print server. You are a member of the Domain Admins group. A user in the Accounts department reports that his documents are not printing. A technician named John examines the print queue and finds a list of documents waiting to be printed. John tries to delete the documents from the queue but is unsuccessful. You need to enable users to successfully print. What should you do?（）

• A、Install a new print device. Reconfigure the printer to send print jobs to the new print device.
• B、Stop and restart the Print Spooler service on the print server. Instruct users to resubmit their print jobs.
• C、Install a second instance of the printer. Configure the print queue to hold mismatched documents. Redirect the original printer to the new printer.
• D、Install a second instance of the printer. Delete the original printer. Instruct users to resubmit their print jobs.

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