A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer

第1题：

An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）

• A、Network data cables are damaged.
• B、Memory has become unseated.
• C、The user has defragmented the hard drive.
• D、Processor cooling fan is not functioning.

第2题：

A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）

• A、They are using the wrong WEP key.
• B、They have been infected with malware.
• C、They have lost Internet connectivity.
• D、They need to update their network device drivers.

第3题：

Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）

• A、Virus
• B、Worm
• C、Network bandwidth
• D、Malware

第4题：

A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）

• A、The SSID broadcast is disabled.
• B、Wireless router is improperly configured.
• C、The user is connecting to the wrong SSID
• D、The wireless NIC is defective.

第5题：

Your network contains an Active Directory domain. The domain contains three domain controllers.   One of the domain controllers fails.   Seven days later， the help desk reports that it can no longer create user accounts.  You need to ensure that the help desk can create new user accounts.  Which operations master role should you seize（）

• A、domain naming master
• B、infrastructure master
• C、primary domain controller （PDC） emulator
• D、RID master
• E、schema master

第6题：

You are the administrator of Company.com’s network.  Your network has 100 Windows 2000 Professional computers and 10 Windows 2000 Server computers.  Users on the network save their work files in home folders on a network server. The NTFS partition that contains the home folders has Encrypting File System (EFS) enabled. In addition, the network servers is configured with disk quotas for the NTFS volume that contains the home folders. All users have a default limit of 100 MB, and the option to deny space to users who exceed their limit has been enabled. A user reports that he cannot save any files to his home folder. He also cannot update files in his home folder.   When he attempts to save files to the folder, he receives the following error message: “Insufficient disk space.” Other users are not experiencing this problem with their home folders.   You want to enable the user to save files in his home folder.  What should you do?（）

• A、 Use Windows Backup to archive and remove old files on the server. 
• B、 Increase the server’s disk quota entry for the user to accommodate the additional files. 
• C、 Log on to the network as a Recovery Agent.Decrypt all of the user’s files in his home folder. 
• D、 Log on to the network by using the domain Administrator account.Grant the user Full Control permission to his home folder.

第7题：

You are the network administrator for The network consists of a single Active Directory domain named All network servers run Windows Server 2003. The Default Domain Policy GPO is configured to prompt users to change their password 14 days before it expires. A user who returns from a two-week vacation reportes that she cannot log on to the domain. You discover that when she last logged on, she was prompted to change her password. She reports that she did not change her password before leaving on vacation. You need to ensure that the user can log on to the domain. What should you do?（）

• A、Enable the user account.
• B、Reset the password for the user account.
• C、Use Active Directory Users and Computers to select the Password never expires option.
• D、Configure the Prompt user to change password before expiration security policy option to 21 days.

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第13题：

A user reports they cannot access the network share folder， the users workstation is configured to use automatic IP. When the administrator checks the IP address the response returns as 169.254.0.5. Which of the following should the administrator verify？（）

• A、 That there are no DHCP relay servers
• B、 That the user account on Active Directory is not locked
• C、 That the network card driver is not installed incorrectly
• D、 The network connection is functioning

第14题：

A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).

• A、Physical network diagram
• B、Job log
• C、Acceptable use policy
• D、Baseline documentation
• E、Wiring schematic

第15题：

A user reports that their PC is making a strange noise. Which of the following is the cause of the problem?（）

• A、A network cable is vibrating against the system case.
• B、An internal wire is improperly routed and is hitting the CPU fan.
• C、The thermal grease on the CPU has dried out and needs to be replaced.
• D、The CPU needs to be reseated.

第16题：

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

• A、Printer driver
• B、Protocol stack
• C、Network connectivity
• D、Correct patch application

第17题：

You are a network administrator for your company. The network consists of a single Active Directory domain. The domain contains three Windows Server 2003 domain controllers， 20 Windows Server 2003 member servers， and 750 Windows XP Professional computers. The domain is configured to use only Kerberos authentication for all server connections.A user reports that she receives an "Access denied" error message when she attempts to connect to one of the member servers. You want to test the functionality of Kerberos authentication on the user’s client computer.  Which command should you run from the command prompt on the user’s computer？（）

• A、netsh
• B、netdiag
• C、ktpass
• D、ksetup

第18题：

You are a network administrator for your company. The network consists of a single Active Directory domain. A user named Mary works in the information technology (IT) security department. Mary is a member of the ITSecurity global group. Mary reports that no one in the ITSecurity global group can access the security log from the console of a computer named Server1. You need to grant the ITSecurity global group the minimum rights necessary to view the security log on Server1. How should you modify the local security policy？（）

• A、Assign the Generate security audits user right to the ITSecurity global group.
• B、Assign the Manage auditing and security logs user right to the ITSecurity global group.
• C、Assign the Allow logon through Terminal Services user right to the ITSecurity global group.
• D、Assign the Act as part of the operating system user right to the ITSecurity global group.

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