A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if

第1题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第2题：

A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）

• A、Windows Firewall settings
• B、DHCP settings
• C、Disable HomeGroup
• D、Wireless on/off switch

第3题：

A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）

• A、Disable port forwarding on the router.
• B、Reboot to Safe Mode and see if the Internet is accessible.
• C、Format the machine and reinstall the OS.
• D、Check the web browser’s proxy settings.

第4题：

A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）

• A、The system’s local time settings
• B、The system’s O/S version and patch status
• C、The system’s network configuration
• D、The mail server’s configuration

第5题：

An administrator replaces the network card in a web server. After replacing the network card some users can access the server but others cannot. Which of the following is the FIRST thing the administrator should check?（）

• A、Default gateway
• B、The ports on the switch
• C、Port security on the server's switch port
• D、Ethernet cable

第6题：

A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）

• A、If the wireless is enabled
• B、If the laptop is connected to the correct gateway
• C、If the SSID is enabled
• D、If the DHCP address scheme is correct

第7题：

A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST?（）

• A、Replace the newly installed memory modules with another known-working unit.
• B、Remove and reseat the memory, and recheck the memory reported.
• C、Leave the configuration intact, and check cabling to ensure nothing was loose during the installation.
• D、Perform a BIOS upgrade on the machine.

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第13题：

A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）

• A、Call their local ISP
• B、Verify the IP information of the server
• C、Check their local Internet connection
• D、Verify the hostname of the server

第14题：

A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

• A、Remotely connect to the user's laptop and review the network configuration settings
• B、Ping the web server from inside the network to ensure it is still up and running.
• C、Check to make sure the company's website is accessible from the Internet.
• D、Ensure the Ethernet cable is securely plugged into the user's laptop

第15题：

After booting up a new computer， a technician observes that the USB ports are not working with any USB devices. Which of the following should be done FIRST？（）

• A、Check the computer to verify that the jumper settings for USB are correct.
• B、Connect the USB devices to a different computer to test the devices.
• C、Buy new USB wires and test USB functionality.
• D、Check the BIOS to verify that USB functionality is enabled.

第16题：

An administrator replaces the network card in a web server. After replacing the network card some users can access the server but others cannot.  Which of the following is the FIRST thing the administrator should check？（）

• A、 Default gateway
• B、 The ports on the switch
• C、 Port security on the servers switch port
• D、 Ethernet cable

第17题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第18题：

A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）

• A、check for a faulty IDE cable
• B、be sure that the DVD+R is formatted before using it
• C、check for incompatible media
• D、re-install the DVD burning software

第19题：

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

• A、Printer driver
• B、Protocol stack
• C、Network connectivity
• D、Correct patch application

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