A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?（）A、Faulty driver; reinstall or update driverB、Bad fuser; place service call to printer man

第1题：

A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）

• A、The printer needs to be sent to the manufacturer for maintenance.
• B、The printer’s firmware needs to be updated.
• C、A printer system reset must be performed.
• D、The maintenance page counter must be reset.

第2题：

A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?（）

• A、The user copied to a read-only folder share.
• B、The user changed the attributes of the files.
• C、The user copied the files from the local My Documents folder.
• D、The user moved instead of copied the files.

第3题：

A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）

• A、Toner
• B、Transfer roller
• C、Fuser
• D、Pickup assembly

第4题：

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

• A、 Reboot the file server.
• B、 Ask the user what they were doing when they noticed the problem.
• C、 Ask the user to reboot their PC.
• D、 Ask the user to ping the default gateway and report the response times back to the administrator.

第5题：

A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?（）

• A、Feed roller gear is broken.
• B、Feed rollers are dirty.
• C、Fuser has overheated.
• D、Toner cartridge needs to be replaced.

第6题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第7题：

You are the administrator for Company's network.  Your account is configured to use roaming profiles and your username is Johan1. The profile is stored on a Windows 2000 Server computer named CompanyA. You log on to your Windows 2000 Professional computer and install a shared color laser printer. The color laser printer is shared from a computer named CompanyB. The next day when you return and log on to your computer you discover that when you attempt to print a document to the shared color laser printer, the printer is not included in the list of available printers. You want the printer connection to be available to you from any computer on the network.  What should you do? （）

• A、On CompanyA configure a local user account for Johan1.
• B、On CompanyA change the file ntuser.man to ntuser.dat for Johan1
• C、Install an updated printer driver for the print device on the user’s computer.
• D、Grant Johan1 the Manage Printers permission for the shared color laser printer.

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第13题：

When adding a new user and assigning a role, which user role has "read only" rights to theconfiguration and operational states? （）

• A、user
• B、read_only
• C、target_operator
• D、security_operator

第14题：

A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

• A、Invalid IP address
• B、FTP program is not working
• C、Port 21 is blocked
• D、The FTP site is down

第15题：

A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).

• A、Toner cartridge
• B、Laser scanner
• C、Formatter PCB
• D、Pickup rollers
• E、Fuser

第16题：

A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the paper with thinner paper.
• B、Replace the toner cartridges.
• C、Replace the fuser.
• D、Replace the print heads.

第17题：

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the printer ribbon.
• B、Replace the pickup assembly.
• C、Replace the fuser.
• D、Replace the print head.

第18题：

You are the administrator of your company’s network. A user named Stephen in the graphics department logs on to his Windows 2000 Professional computer. He installs a shared color laser printer. The color laser printer is connected to a computer named Server1. The next day Stephen returns and logs on to a Windows NT Workstation 4.0 computer. Stephan reports that when he attempts to print a document to the shared color laser printer， the printer is not included in the list of available printers. You want to allow Stephen to send print jobs to the shared color laser printer from any computer on the network. What should you do？（）

• A、Configure a roaming user profile for Stephen’s user account.
• B、Configure the server properties of the printer system folder to connect to the shared printer.
• C、Install the printer driver for the print device on the Windows NT workstation computer.
• D、Upgrade the Windows NT Workstation computer to Windows 2000 Professional， and then import the profile settings for Stephen’s user account.

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