A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?（）A、A new sound cardB、A new speakerC、A BIOS updateD、A hardware volume control

第1题：

第2题：

A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Which of the following components will MOST likely need to be replaced to resolve the issue?（）

• A、Touchpad
• B、Motherboard
• C、Keyboard
• D、External pointing device

第3题：

A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? （）(Select TWO).

• A、The LCD monitor’s power inverter does not function properly.
• B、The operating system’s power settings prevent the battery from charging.
• C、The battery is not compatible with the laptop.
• D、The internal power connection on the motherboard is faulty.
• E、The power adapter is not working.

第4题：

A technician has a laptop in for repair with a consistent video corruption issue. The issue is seen on the local display and on an external monitor. The issue happens on the BIOS setup screen as well as within Windows. Which of the following laptop components is MOST likely failing?（）

• A、VGA port
• B、LCD display
• C、Onboard video card
• D、Inverter

第5题：

After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）

• A、Change the router's SSID 
• B、Move the router's location
• C、Check user permissions
• D、Check the cable ends

第6题：

A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）

• A、Task Manager
• B、Device Manager
• C、DEFRAG
• D、Event Viewer

第7题：

Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option?（）

• A、PCI Express card
• B、KVM
• C、PCMCIA card
• D、Docking station

第8题：

After swapping an internal wireless card on a laptop with an identical model, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?（）

• A、Antennae is not connected
• B、Wireless card is defective
• C、Drivers needs to be updated
• D、OS needs to be updated

第9题：

Bob, a technician, is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue?（）

• A、The new drive’s jumper is set for master.
• B、The new drive is connected to the secondary bus as a slave drive.
• C、Both drives’ jumpers are set for cable select.
• D、The old drive’s jumper is set for master and the new drive is set for slave.

第10题：

A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）

• A、Replace the print roller
• B、Reset to factory defaults
• C、Replace the wristband roll
• D、Clean the heating assembly

第11题：

You use Microsoft .NET Framework 4 to create a Windows Forms application. You created a new application, you then wrote the code below: Thread.CurrentThread.CurrentUICulture = Thread.CurrentThread.CurrentCulture; Which of the following options are TRUE?（）

• A、 The user interface will make use of the currently configured culture settings in the Control Panel at present. 
• B、 The user interface will make use of new culture settings.
• C、 The user interface will have no culture settings.
• D、 The user interface will make use of the culture settings that were installed with the operating system.

第12题：

第13题：

A system administrator did not receive a response while attempting to ping loopback. Which of the following would most likely resolve this problem？（）

• A、Issue startsrc -s loopback
• B、Issue startsrc -g tcpip
• C、Issue rc.tcpip
• D、Reconnect the network cable

第14题：

When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）

• A、The keyboard driver needs to be updated.
• B、There are conflicting serial ports.
• C、The mouse driver needs to be updated.
• D、The user is brushing the touch pad while typing.

第15题：

A legacy PCI IDE controller card does not recognize a new IDE HDD. Which of the followingmaintenance techniques would BEST resolve this situation?（）

• A、Perform a BIOS upgrade
• B、Update the IDE controller's firmware
• C、Format the HDD on another PC
• D、Update the IDE controller's driver

第16题：

A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）

• A、Frayed or broken cables
• B、UPS is unplugged
• C、NIC and sound card are disabled in Device Manager
• D、Speakers are muted

第17题：

Which of the following expansion cards would MOST likely require the use of an external powerconnector to function properly?（）

• A、PCI Express video card
• B、PCI Express fiber card
• C、PCI Express sound card
• D、PCI Express network card

第18题：

Which of the following is the correct signal flow for an analog multi-room audio system？（）

• A、Source，Volume Control，Speaker，Amp
• B、Source，Amp，Volume Control，Speaker
• C、Amp，Source，Volume Control，Speaker
• D、Speaker，Amp，Volume Control，Source

第19题：

A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?（）

• A、The laptop is not turned off
• B、The power cable is not unplugged
• C、The lock button is set to lock
• D、The ACPI settings are configured improperly

第20题：

A user is reporting a loud grinding sound when the machine is powered on. The machine loadsinto windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?（）

• A、Powersupplyfailure
• B、BadHD
• C、Badfan
• D、FaultyCD-Rom

第21题：

A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）

• A、The client does not support 802.11n
• B、Incorrect frequency on the client is being used
• C、Incorrect encryption on the AP
• D、The client distance from the AP

第22题：

You are the administrator of Company’s network. You have disabled the integrated sound card on your Windows 2000 Professional computer by removing a hardware jumper and install a new PCI sound card. You restart the computer but the sound card does not function correctly. You use Device Manager to view the hardware settings on the computer as shown in the Device Manager window. （Click the Exhibit button.） You want the PCI sound card to function properly. What should you do？ （）

• A、Use System in Control Panel to uninstall the integrated sound card.
• B、Use Device Manager to change the IRQ for the new sound card to a different setting from the disabled integrated sound card.
• C、Move the sound card to a different PCI slot.
• D、Uninstall the integrated sound card and disable Plug and Play detection for the new device. 
• E、Use Device Manager to update the drivers for the new soundcard.

第23题：