单选题which of the following actions will you not take before beginning installation or removal of anyNON-PNP hardware device inside the computer case?（）A Place all the hardware components in static proof bags.B Remove all the jumpers from the motherboard.C

第1题：

第2题：

Before replacing a MAG Series device, using the admin GUI, you export two backup files, system.cfg from "Maintenance" > "ImportfExport Configuration" and user.cfg from "Maintenance" > "Import/Export Users". When you receive the new hardware, you import all of the settings stored in the system.cfg file (including the IP address, network configuration, and device certificates), but you fail to import the user.cfg file. Which three configuration areas were updated by system.cfg?（）

• A、Cluster configuration settings
• B、Static routes
• C、SNMP settings
• D、Sign-in policies
• E、MAC authentication realms

第3题：

You are the desktop administrator for your company. A remote sales representative named Laura uses a Windows XP Professional portable computer. Laura travels to customer locations daily, and she usually works from home. She does not use a docking station when she starts the computer at home. Each time Laura starts her computer, she is prompted to choose between the Docked and Undocked hardware profiles from the Hardware Profile Menu. You need to ensure that Laura is not prompted to choose a hardware profile each time she starts her computer. You also need to allow her computer to start automatically with the undocked profile and without delay. How should you configure Laura’s computer?（） 

• A、Modify the BIOS settings, and disable support for the docking station.
• B、Modify the hardware profiles, and remove the Docked hardware profile. 
• C、Modify the Device Manager settings to disable all devices used by the docking station. 
• D、Configure the hardware profiles so that the Undocked hardware profile is the default hardware profile for startup.

第4题：

A technician is performing preventive maintenance on the hardware components in a workstation. Which of the following actions should the technician take？ （）

• A、Remove the case front and clean the air vents.
• B、Unplug the capacitors from the board and clean the contacts.
• C、Remove the processor and clean the pins with an eraser.
• D、Remove the processor and clean any dust that has collected between the processor and the heatsink.

第5题：

Which of the following would be the BEST safety measure to take before installing a Windows service pack？（）

• A、Back up all important documents. 
• B、Set a System Restore point. 
• C、Note the BIOS settings in case a reset is needed. 
• D、Back up the drivers for the computer in case re-installation is needed. 
• E、Uninstall the previous service pack.

第6题：

When implementing a solution to a problem， which of the following is the BEST course of action to take？（）

• A、 Replace all components simultaneously to ensure that the system is functional.
• B、 Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.
• C、 Purchase new parts for the system to confirm that they function.
• D、 Implement one change at a time， reversing the change if it has not resolved the problem.

第7题：

You are the desktop administrator for your company. Tom is a user in the company's accounting department. Tom uses a Windows XP Professional portable computer. Tom reports that when the computer is undocked, it randomly displays the following error message: "JZXDRV.DLL failed to load." You discover that the JZXDRV.dll file is used by the device driver for an external storage device that is connected to Tom's docking station. Tom reports that the error message does not appear when the computer is docked. You need to ensure that the error does not occur on Tom's computer. You also need to ensure that the storage device continues to function correctly when Tom's computer is docked. What should you do?（） 

• A、Remove the storage device from the hardware profile on Tom's computer.
• B、Create a local user account for Tom on his computer. 
• C、Copy the JZXDRV.dll file to the profile folder for Tom's local user account. Instruct Tom to log on to his computer by using his local user account whenever the computer is undocked.
• D、Copy the computer's default hardware profile to create a new hardware profile named Undocked. Remove the storage device from the Undocked hardware profile. 
• E、Copy the computer's default hardware profile to create a new hardware profile named Undocked. Disable the storage device in the Undocked hardware profile. 
• F、Instruct Tom to start the computer by using the Undocked hardware profile whenever the computer is undocked.

第8题：

You are the network administrator for your company. All servers run Windows Server 2003. All client computers run Windows XP Professional.You install Windows Software Update Services （WSUS） on a computer named Server1. This WSUS installation must meet the following requirements： Use the least amount of disk space on Server1.All updates must be tested before being deployed to the client computers.You clear the Automatically Approve Updates for Installation checkbox. You open the WSUS console. You need to complete the installation and meet the requirements.  Which two actions should you perform？（）

• A、Change the Advanced Synchronization Options dialog box so that updates are not stored locally.
• B、Change the Revisions to Updates setting so that new versions of previously approved updates are not automatically approved.
• C、Change the Revisions to Updates setting to automatically approve all updates.
• D、Remove the Critical Updates option from Updates Classifications.

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第13题：

A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）

• A、Reseat all power connections.
• B、Remove the CMOS battery.
• C、Install the graphics card.
• D、Ground to the case.

第14题：

You have a server that runs Windows Server 2003 Service Pack 2 (SP2). You have a third-party hardware device installed. The device uses a third-party driver. The device works properly. The driver’s hardware manufacturer provides a new device driver. You update the device driver, but the device fails to work. You need to ensure that you can use the new hardware device. What should you do? （）

• A、Connect to Windows Update and install all driver updates.
• B、From the properties of the device, select Roll Back Driver.
• C、From Device Manager, uninstall the device and then restart the server.
• D、From Device Manager, disable the device and then click Scan for hardware changes.

第15题：

When implementing a solution to a problem, which of the following is the BEST course of action to take?（）

• A、Replace all components simultaneously to ensure that the system is functional.
• B、Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software
• C、Purchase new parts for the system to confirm that they function.
• D、Implement one change at a time, reversing the change if it has not resolved the problem.

第16题：

which of the following actions will you not take before beginning installation or removal of anyNON-PNP hardware device inside the computer case?（）

• A、Place all the hardware components in static proof bags.
• B、Remove all the jumpers from the motherboard.
• C、Switch off the main power and remove the power cord
• D、Use an anti-static wrist strap.
• E、Turn off the computer.
• F、Place the computer on the anti-static mat

第17题：

Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?（）

• A、Acquire the appropriate tools that are going to be used.
• B、Touch the case to discharge static.
• C、Remove loose jewelry.
• D、Refer to manufacturer documentation.

第18题：

Which of the following commands will list vital product data for all hardware components on a server？（）

• A、lsdev -C
• B、lsslot -a
• C、lscfg -vp
• D、lsattr -El

第19题：

You have a server that runs Windows Server 2003 Service Pack 2 (SP2). You have a third-party hardware device installed. The device uses a third-party driver. The device works properly. The driver’s hardware manufacturer provides a new device driver. You update the device driver, but the device fails to work. You need to ensure that you can use the new hardware device. What should you do? （）

• A、Connect to Windows Update and install all driver updates.
• B、From the properties of the device, select Roll Back Driver.
• C、From Device Manager, uninstall the device and then restart the server.
• D、From Device Manager, disable the device and then click Scan for hardware changes.

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