问题：单选题The most important customer a technician has is:（）A the customer standing right in front of them.B the customer who owes the company the most money.C the customer calling on the phone.D the customer they have an appointment with in an hour....
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问题：单选题Which of the following interfaces are typically supported on the input side of a KVM switch?（）A PS/2, VGA, USBB DB25, DB9, PS/2C PS/2, DB9, USBD PS/2, DB25, VGA...
问题：单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A StartRuntype ipconfigclick OK and ask user to read the results.B StartRuntype cmdclick O...
问题：Which of the following laptop displays would provide the BES...
问题：单选题Which of the following would BEST protect hardware from dust and ESD when storing it for futureusage?（）A Air filterB Anti-static bagsC Compressed airD Paper bag...
问题：单选题A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A The contrast setting ...
问题：单选题When a grounding strap is not available, a technician can ground by touching the computer’s:（）A power supply.B CPU fan.C memory chips.D motherboard....
问题：单选题A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?（）A Split the onboard video port.B Update the video drivers to allow for multiple monitors.C Add an adaptor to the...
问题：单选题Which of the following is the BEST approach a technician should take when informing a customerabout their findings of any specific computer problem?（）A Use non-technical terms.B Use the appropriate acronyms.C Use proper technical terms.D Use email to e...
问题：单选题Which of the following wireless standards has a transfer speed of 11 Mbps?（）A 802.11aB 802.11bC 802.11gD 802.11n...
问题：多选题Which of the following environmental factors are MOST important to monitor in order to protectcomputer equipment?（）ATemperatureBIntensity of lightingCBarometric pressureDHumidity levelEElevation...
问题：单选题The last step in resolving an end user ticket should be which of the following?（）A Create an incident recordB Verify the problem is resolvedC Document the solutionD Notify the user the problem is resolved...
问题：多选题Which of the following connection types are MOST likely to be found in the front of a PC case?（）AMolexBRS-232CSATADUSBEAudio...
问题：A user is currently running Windows XP Media Center 32-bit a...
问题：单选题A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）A Windows Firewall settingsB DHCP settingsC Disable HomeGroupD Wireless on/off ...
问题：单选题On a Windows XP machine, which of the following settings should be configured to allow draggingof files without holding the mouse button?（）A ScrollLockB StickyKeysC MouseKeysD ClickLock...
问题：单选题Which of the following is MOST critical when installing a new processor in an existing system?（）A Thermal pasteB FansC Drive speedsD Cable management...
问题：单选题From which of the following locations can a technician map a drive?（）A System PropertiesB Help and Support CenterC Add Hardware WizardD My Computer...
问题：单选题Which of the following ports is the default for HTTP?（）A 21B 25C 80D 110...
问题：单选题Which of the following is the MAXIMUM theoretical transfer rate of an IDE cable?（）A 1.54 MbpsB 3.0 GbpsC 133 MbpsD 480 Mbps...
