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单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A Start>Run>type ipconfig>click OK and ask user to read the results.B Start>Run>type cmd>c

题目
单选题
A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）
A

Start>Run>type ipconfig>click OK and ask user to read the results.

B

Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.

C

Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.

D

Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

相似考题

1.A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? ()A. Allow the user to demonstrate expertise.B. Do not argue; empathize with the user, and offer to help.C. Ask the user to watch as the technician diagnoses and corrects the problem.D. Document each of the steps to replicate at a later time.

2.A technician is troubleshooting a network connectivity issue with a user‘s desktop configured touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks?（）A. Changing the DNS to 172.16.1.100B. Changing the WINS server to 172.174.136C. Changing the netmask to 255.255.255.0D. Changing the default gateway to 172.16.3.1

3.A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）A. Default gatewayB. Network cableC. Subnet maskD. CNAME record

4.Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.

更多“单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A StartRuntype ipconfigclick OK and ask user to read the results.B StartRuntype cmdclick O”相关问题

  • 第1题：

    Refer to the exhibit. The user at Workstation B reports that Server A cannot be reacheD.What ispreventing Workstation B from reaching Server A?()

    A.The IP address for Server A is a broadcast address.

    B.The IP address for Workstation B is a subnet address.

    C.The gateway for Workstation B is not on the same subnet.

    D.The gateway for Server A is not on the same subnet.


    参考答案：D

  • 第2题：

    Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

    • A、After an unsuccessful reboot
    • B、If a user’s IP address has been spoofed
    • C、After using IPCONFIG /RELEASE
    • D、If the computer has an ARP address conflict

    正确答案:C

  • 第3题：

    A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

    • A、Configuring the Windows Firewall exceptions.
    • B、Using Windows Messenger.
    • C、Configuring My Network Places.
    • D、Using Internet Explorer.

    正确答案:B

  • 第4题：

    A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）

    • A、“Sometimes computers are just strange, but it seems to be working now.”
    • B、“You gave them the wrong address and caused this problem.”
    • C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
    • D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

    正确答案:C

  • 第5题：

    A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

    • A、 Reboot the file server.
    • B、 Ask the user what they were doing when they noticed the problem.
    • C、 Ask the user to reboot their PC.
    • D、 Ask the user to ping the default gateway and report the response times back to the administrator.

    正确答案:B

  • 第6题：

    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）

    • A、 Guest user account
    • B、 Limited user account
    • C、 Power user account
    • D、 Administrator user account

    正确答案:A

  • 第7题：

    单选题
    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）
    A

    Put all other work orders on hold and assist the user with all their computer issues.

    B

    Have another technician take over support calls for this user.

    C

    Explain that the user needs to fill out a work order for the computer problems.

    D

    Ask the user to call another technician for more in-depth assistance.


    正确答案： A
    解析： 暂无解析

  • 第8题：

    单选题
    A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）
    A

    Start>Run>type ipconfig>click OK and ask user to read the results.

    B

    Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.

    C

    Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.

    D

    Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results.


    正确答案： A
    解析： 暂无解析

  • 第9题：

    单选题
    A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
    A

    “Sometimes computers are just strange, but it seems to be working now.”

    B

    “You gave them the wrong address and caused this problem.”

    C

    “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

    D

    “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）
    A

     Reboot the file server.

    B

     Ask the user what they were doing when they noticed the problem.

    C

     Ask the user to reboot their PC.

    D

     Ask the user to ping the default gateway and report the response times back to the administrator.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）
    A

     Guest user account

    B

     Limited user account

    C

     Power user account

    D

     Administrator user account


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）
    A

    Warn the user

    B

    Report through proper channels

    C

    Wipe the drive

    D

    Give the computer back to the user


    正确答案： B
    解析： 暂无解析

  • 第13题：

    A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

    • A、Check if the user account is locked
    • B、Check group policy
    • C、Check the drive for fragmentation
    • D、Check NTFS permissions

    正确答案:A

  • 第14题：

    A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）

    • A、Start>Run>type ipconfig>click OK and ask user to read the results.
    • B、Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.
    • C、Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
    • D、Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

    正确答案:D

  • 第15题：

    A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）

    • A、The subnet mask is not correctly configured.
    • B、The DNS client has not been configured on the computer.
    • C、The DHCP client is unable to obtain an IP address from the DHCP server.
    • D、The default gateway is not specified

    正确答案:C

  • 第16题：

    A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

    • A、Warn the user
    • B、Report through proper channels
    • C、Wipe the drive
    • D、Give the computer back to the user

    正确答案:B

  • 第17题：

    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

    • A、Put all other work orders on hold and assist the user with all their computer issues.
    • B、Have another technician take over support calls for this user.
    • C、Explain that the user needs to fill out a work order for the computer problems.
    • D、Ask the user to call another technician for more in-depth assistance.

    正确答案:C

  • 第18题：

    A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）

    • A、Default gateway
    • B、Network cable
    • C、Subnet mask
    • D、CNAME record

    正确答案:A

  • 第19题：

    单选题
    Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）
    A

    After an unsuccessful reboot

    B

    If a user’s IP address has been spoofed

    C

    After using IPCONFIG /RELEASE

    D

    If the computer has an ARP address conflict


    正确答案： C
    解析： 暂无解析

  • 第20题：

    单选题
    A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）
    A

    Default gateway

    B

    Network cable

    C

    Subnet mask

    D

    CNAME record


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    You would like to configure your PC's IP  address of 10.10.0.156 as an FTP host with a username of user and a password of mypass.Which configuration command accomplishes this goal?（）
    A

    host user pc 10.10.0.156 ftp user mypass

    B

    host user pc 10.10.0.156 tftp user mypass

    C

    host name user pc 10.10.0.156 ftp user mypass

    D

    host name user pc 10.10.0.156 tftp user mypass


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）
    A

    Check if the user account is locked

    B

    Check group policy

    C

    Check the drive for fragmentation

    D

    Check NTFS permissions


    正确答案： B
    解析： 暂无解析

  • 第23题：

    单选题
    A network technician wants to use a packet analyzer to troubleshoot a reported problem with a user's workstation with IP address 192.168.1.45. To identify the workstation's packets the technician wants to use the workstation's MAC address. Which of the following protocols would provide the needed information?（）
    A

    DHCP

    B

    ARP

    C

    DNS

    D

    PING


    正确答案： B
    解析： 暂无解析

  • 第24题：

    单选题
    A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）
    A

    Configuring the Windows Firewall exceptions.

    B

    Using Windows Messenger.

    C

    Configuring My Network Places.

    D

    Using Internet Explorer.


    正确答案： A
    解析： 暂无解析

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