Event Viewer
MSCONFIG
Services MMC
Group Policy Editor
第1题:
A. Perform an antivirus program scan
B. Boot the machine into Safe Mode
C. Remove the machine from the network
D. Check for system security patches
第2题:
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?()
第3题:
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?()
第4题:
After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?()
第5题:
Which of the following utilities would a technician use to prevent a service from starting duringsystem startup?()
第6题:
A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?()
第7题:
Which of the following below would BEST optimize Windows XP startup?()
第8题:
Windows Firewall settings
DHCP settings
Disable HomeGroup
Wireless on/off switch
第9题:
Remove any unnecessary applications that start with Windows.
Remove device drivers for unused peripherals.
Disable the computer’s memory check in BIOS.
Configure ScanDisk to run at startup.
第10题:
Verify the backup media has enough storage space for the backup job
Verify the volume shadow copy service is running
Close all terminal services sessions on the server
Reboot the Windows server and re-run the backup job
第11题:
IIS log
Application log
System log
Security log
第12题:
Tell the client that they will need to place another service call.
Ask the client if they would like to discuss their computer problems in more detail.
Tell the client that another technician will be sent out.
Inform the client that the problem will be resolved by the onsite technician at another time.
第13题:
A. Windows Firewall settings
B. DHCP settings
C. Disable HomeGroup
D. Wireless on/off switch
第14题:
Which of the following is the FIRST step a technician should take when troubleshooting a device issue?()
第15题:
During the startup of a Windows XP Professional workstation, a message appears stating a service failed to start. Which of the following administrative areas will show what service failed?()
第16题:
Which of the following tools would a technician use to check functionality of a physical networkconnection?()
第17题:
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()
第18题:
A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?()
第19题:
A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?()
第20题:
Event Viewer
MSCONFIG
Services MMC
Group Policy Editor
第21题:
Butt set
Cable tester
Protocol analyzer
Voltage event recorder
第22题:
SSH
NETUSE
NETSTAT
SSL
第23题:
Gather information from the customer.
Isolate the problem on the device.
Read the service documentation for possible causes.
Check the parts life counters.
第24题:
tracert
ipconfig
netstat
nslookup