单选题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  W

第1题：

You upgrade five computers from Windows NT 4.0 Workstation to Windows 2000 Professional. These computers are used by the members of the Finance OU to run financial applications. All five computers are configured to have the default security settings. A User named Helena， reports that she can no longer run the financial Applications on her Windows 2000 Professional computer. Prior to the upgrade， Helena was able to run the applications on her computer. Helena is member of the Local User group. You want the applications to run on her computer. What should you do？（）

• A、Use Computer Management to configure separate memory spaces for each financial  application on Helena’s Computer.
• B、Use Security Templates to edit the Security Policy to include the financial applications on  Helena’s Computer. Then add Helena’s user account to the Power User Group on Helena’s Computer.
• C、Use Security Configuration and Analysis to reconfigure the default security policy .inf file to  allow the finance applications to run on Helena’s Computer.
• D、Use secedit.exe to apply the Compatws.inf security template to Helena’s Security Policy to  loose the permission for the Local User group on Helena’s Computer.

第2题：

A user is attempting to access files shared on a remote computer. The file share permissions allow the user to have full control; however, the NTFS permissions allow the user to have read access. Which of the following is the user’s resulting access level for the remotely shared directory?（）

• A、Modify
• B、Full control
• C、Write
• D、Read

第3题：

Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

• A、After an unsuccessful reboot
• B、If a user’s IP address has been spoofed
• C、After using IPCONFIG /RELEASE
• D、If the computer has an ARP address conflict

第4题：

A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）

• A、“Sometimes computers are just strange, but it seems to be working now.”
• B、“You gave them the wrong address and caused this problem.”
• C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
• D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

第5题：

You are a desktop administrator for your company. A company user reports that he is unable to use his Bluetooth-enabled mobile phone with his Bluetooth-enabled Windows XP Professional computer. He is trying to play audio from the phone through the speakers on his computer. You verify that other Bluetooth devices work properly with the user’s computer. You test the speakers to make sure they are in working order. You also verify that the mobile phone can send output to a computer. You then discover that the phone cannot detect the computer.You need to ensure that the user can use the phone with his computer. What should you do？（）

• A、Place the phone in Bluetooth discovery mode.
• B、Place the user’s computer in Bluetooth discovery mode.
• C、Add the phone and the computer to the same Bluetooth Personal Area Network （PAN）.
• D、Install mobile phone synchronization software on the user’s computer.

第6题：

You have a computer that runs Windows XP Professional Service Pack 2 (SP2). A remote user has a computer that runs Windows XP Professional SP2. The remote user experiences several errors while attempting to install an application. You need to remotely observe the actions the user performs. What should you do first?（） 

• A、Instruct the user to send you a Remote Assistance invitation. 
• B、Instruct the user to start the Remote Desktop Help Session Manager service.
• C、At the command prompt, establish a telnet session to the user's computer. 
• D、Enable a Remote Desktop and establish a Remote Desktop Connection. Log on by using the local administrator account.

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第13题：

A web application uses the HttpSession mechanism to determine if a user is “logged in”. When a user supplies a valid user name and password， an HttpSession is created for that user.  The user has access to the application for only 15 minutes after logging in. The code must determine how long the user has been logged in， and if this time is greater than 15 minutes， must destroy the HttpSession.  Which method in HttpSession is used to accomplish this？（）

• A、 getCreationTime
• B、 invalidateAfter
• C、 getLastAccessedTime
• D、 getMaxInactiveInterval

第14题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第15题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.

第16题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第17题：

You upgrade five computers in the Finance organizational unit （OU） from Windows NT Workstation 4.0 to Windows 2000 Professional. The computers are used by members of the Finance OU to run financial Applications. All five computers are configured to have the default security settings. A user named Helene reports that she can no longer log run the financial applications on her Windows 2000 Professional computer. Prior to the upgrade， Helene was able to run the financial applications on her computer. Helene is a member of the local Users group. You want the financial applications to run on her computer. What should you do？（）

• A、 Use Computer Management to configure separate memory space for each financial application on Helene’s computer.
• B、 Use Security Templates to edit the Security Policy to include the financial application onHelene’s computer. Then add Helene’s user account to the Power Users group on Helene’s computer.
• C、 Use Security Configuration and Analysis to reconfigure the default security policy .inf to allow financial  applications to run on Helene’s computer.
• D、 Use Secedit.exe to apply the Compatws.inf security template on Helene’s Security Policy toloosen the permissions for the local Users group on Helene’s computer.

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