A.ask
B.greet
C.say
D.talk
第1题:
-- Mrs. Smith, I'd like to introduce a friend of mine, Johnny Depp.
-- _____
A. Hi.
B. How do you do?
C. Hello.
D. Are you ok?
第2题:
A:( ).
B:Hi. My name's Rose. Are you from London?
A. Hello, I'm Paul. What's your name?
B. Hello, who are you? What's your name?
C. Where are you from?
第3题:
2、下列哪种客服服务表现不恰当?()
A.客户:Dear A 客服:Hi,A
B.客户:Hi,A 客服:Hi,B
C.客户:Hello,A客服:Hello,B
D.客户:Dear A 客服:Dear,B
第4题:
Hello, this is Steven Smith. Nice to hear your voice again.
Hi, Mr. Smith.()the coverage of your freight forwarding business?
A、Do you know
B、 Please tell me
C、 I would like to know about .
第5题:
When introduced to an older professor or to a friend's parents, what would you say?
A、" How are you?
B、" Hello" and bow.
C、" Hi! Glad to know you."
D、"Hello, it's nice to meet you", and then shake hands.