第1题:
第2题:
第3题:
In Hammer’s five-step model, the purpose of “elicitation” is to provide the teacher with feed back as to what to do next.()
第4题:
She called the company to complain.
She paid her bills by telephone.
She emailed her credit card company.
She sent payments for late fees.
第5题:
第6题:
An underwater photograph
The defective product
The camera’s original packaging
A copy of the sales flyer
第7题:
第8题:
To ask about the automated billing system
To update her contact information
To report receiving duplicate bills
To challenge the company’s assertions
第9题:
To describe a change in the company’s customer policy
To announce the use of new communications technology
To inform executives of a professional gathering
To notify employees of the company’s expansion
第10题:
To inform residents about public transportation
To promote a local business
To attract tourists to the city
To announce a special real estate offer
第11题:
第12题:
Call the Customer Service Center
Send payment to the utilities firm
Review two bills from last year
Verify her account balance
第13题:
第14题:
第15题:
第16题:
She often travels within the company’s service area.
She is interested in purchasing car insurance.
She frequently drives between Montreal and Boston.
She recently moved to Quebec.
第17题:
Credit card and email records
Payment of late fees
Her business card
Copies of two billing statements
第18题:
To attend a convention
To change an order
To return a shipment
To find a new supplier
第19题:
To attempt to sell a second—hand vehicle
To place an order for a vehicle part
To describe the kind of car she is looking for
To request a mechanical service
第20题:
第21题:
My Letter to Mother
Mother and Children
My Mother’s Desk
Talks between Mother and Me
第22题:
tell the customers about the quality of their products
express the company’s thanks to the customers
prove the excellent service of the company
inform the customers of a new catalogue
第23题: