A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system util

第1题：

A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

• A、Check if the user account is locked
• B、Check group policy
• C、Check the drive for fragmentation
• D、Check NTFS permissions

第2题：

A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

• A、Run the CHKDSK utility
• B、Run the disk defragmenter utility
• C、Increase the capacity on the system volume
• D、Convert to a dynamic drive on the system

第3题：

A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）

• A、The file associations were not returned after the software was uninstalled.
• B、The user is not opening the files correctly.
• C、The uninstalled software has corrupted all the audio files on the computer.
• D、The sound card is not properly configured.

第4题：

A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the userdescribing？（）

• A、The floppy drive
• B、The hard drive
• C、The CD-ROM drive
• D、The DVD-ROM drive

第5题：

From which of the following locations can a technician map a drive?（）

• A、System Properties
• B、Help and Support Center
• C、Add Hardware Wizard
• D、My Computer

第6题：

A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）

• A、Disk Management
• B、Services and Applications
• C、Removable Storage
• D、Device Manager

第7题：

A user has recently added a second IDE CD-RW drive to a machine in addition to the primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows. Which of the following is the MOST likely cause?（）

• A、The drive jumper settings are incorrect.
• B、The drive is not receiving power from PSU.
• C、Windows only supports one optical drive.
• D、The user connected the drive with a SATA cable.

第8题：

Which of the following utilities will a technician use to determine how many partitions a hard drive has?（）

• A、Administrator Tools
• B、Disk Management
• C、Device Manager
• D、Computer Management

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第13题：

A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）

• A、Optical drive
• B、Power supply
• C、CMOS battery
• D、CD-ROM disk

第14题：

Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

• A、After an unsuccessful reboot
• B、If a user’s IP address has been spoofed
• C、After using IPCONFIG /RELEASE
• D、If the computer has an ARP address conflict

第15题：

A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?（）

• A、The second hard drive has not been formatted for NTFS.
• B、The jumpers on both drives are set to the cable select position.
• C、The jumper on the first drive is set to master and the second is set to slave.
• D、The jumpers on both drives are set to the master position.

第16题：

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

• A、Warn the user
• B、Report through proper channels
• C、Wipe the drive
• D、Give the computer back to the user

第17题：

After POST, the error message ‘Invalid system disk. Replace and press any key’ appears. Which of the following is MOST likely the cause?（）

• A、There is a non-bootable CD in the CD-ROM drive.
• B、There is a non-bootable DVD in the DVD-ROM drive.
• C、There is a non-bootable Blu-Ray in the Blu-Ray drive.
• D、There is a non-bootable floppy in the floppy drive.

第18题：

A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）

• A、FORMAT
• B、SFC
• C、HyperTerminal
• D、DEFRAG

第19题：

An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）

• A、The system has a fragmented hard drive.
• B、The drive interface needs to be changed.
• C、The user has too many documents on the hard drive.
• D、The system page file has an issue.

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