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单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A Run th

题目
单选题
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）
A

Run the CHKDSK utility

B

Run the disk defragmenter utility

C

Increase the capacity on the system volume

D

Convert to a dynamic drive on the system

相似考题

1.A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.

2.A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）A、Perform an antivirus program scanB、Boot the machine into Safe ModeC、Remove the machine from the networkD、Check for system security patches

3. A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer configuration wizard on the desktop.B、Check to see if the network printer is turned on.C、Verify that the printer is connected to the network.D、Check the local print queue for a failed print job.

4.A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?()A. Perform an antivirus program scanB. Boot the machine into Safe ModeC. Remove the machine from the networkD. Check for system security patches

参考答案和解析
正确答案： B
解析： 暂无解析
更多“单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A Run th”相关问题

  • 第1题：

    After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）

    • A、Run CHKDSK
    • B、Boot to ERD
    • C、Run MSCONFIG
    • D、Go into Safe Mode

    正确答案:D

  • 第2题：

    A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

    • A、Run the CHKDSK utility
    • B、Run the disk defragmenter utility
    • C、Increase the capacity on the system volume
    • D、Convert to a dynamic drive on the system

    正确答案:B

  • 第3题：

    A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）

    • A、Advertisements
    • B、Resource consumption
    • C、A trojan infection
    • D、Unremoved viruses

    正确答案:B

  • 第4题：

    A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）

    • A、Task Manager
    • B、NTBACKUP
    • C、FDISK
    • D、Disk Defragmenter

    正确答案:D

  • 第5题：

    A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）

    • A、Run the hard disk manufacturer’s diagnostic program
    • B、Re-image the drive
    • C、Replace the hard drive and load Windows
    • D、Ask the user diagnostic questions

    正确答案:D

  • 第6题：

    单选题
    A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）
    A

    Printer driver

    B

    Protocol stack

    C

    Network connectivity

    D

    Correct patch application


    正确答案： D
    解析： 暂无解析

  • 第7题：

    单选题
    A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）
    A

    Perform an antivirus program scan

    B

    Boot the machine into Safe Mode

    C

    Remove the machine from the network

    D

    Check for system security patches


    正确答案： C
    解析： 暂无解析

  • 第8题：

    单选题
    A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）
    A

    FORMAT

    B

    SFC

    C

    HyperTerminal

    D

    DEFRAG


    正确答案： C
    解析： 暂无解析

  • 第9题：

    单选题
    A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
    A

    The user has not registered the copy of Windows.

    B

    The user has not applied at least Service Pack 1 to their system.

    C

    The user does not know what site to access for the updates.

    D

    The user needs to flush the DNS cache.


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    Multiple users report that their Windows 7 computers take longer to start than when their computers were first installed. A help desk technician reports that the problem is related to installed applications. You need to recommend a solution that identifies the applications that run during the startup process. What should you recommend?（）
    A

    Event Forwarding

    B

    MSConfig.exe

    C

    Problem Steps Recorder

    D

    Reliability Monitor


    正确答案： D
    解析： 暂无解析

  • 第11题：

    单选题
    A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）
    A

    Warn the user

    B

    Report through proper channels

    C

    Wipe the drive

    D

    Give the computer back to the user


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）
    A

    Task Manager

    B

    NTBACKUP

    C

    FDISK

    D

    Disk Defragmenter


    正确答案： A
    解析： 暂无解析

  • 第13题：

    A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）

    • A、The user has not registered the copy of Windows.
    • B、The user has not applied at least Service Pack 1 to their system.
    • C、The user does not know what site to access for the updates.
    • D、The user needs to flush the DNS cache.

    正确答案:B

  • 第14题：

    A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

    • A、Run chkdsk.
    • B、Run an antivirus program.
    • C、Replace the faulty mouse.
    • D、Remove any recently added hardware.

    正确答案:B

  • 第15题：

    A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）

    • A、Place the user behind a high end NIPS device.
    • B、Migrate the user to a Virtual Machine environment.
    • C、Educate the user on browsing habits.
    • D、Install multiple antivirus programs on the machine to decrease the chances for infection.

    正确答案:C

  • 第16题：

    A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）

    • A、FORMAT
    • B、SFC
    • C、HyperTerminal
    • D、DEFRAG

    正确答案:B

  • 第17题：

    A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

    • A、Printer driver
    • B、Protocol stack
    • C、Network connectivity
    • D、Correct patch application

    正确答案:C

  • 第18题：

    单选题
    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）
    A

    Put all other work orders on hold and assist the user with all their computer issues.

    B

    Have another technician take over support calls for this user.

    C

    Explain that the user needs to fill out a work order for the computer problems.

    D

    Ask the user to call another technician for more in-depth assistance.


    正确答案： A
    解析： 暂无解析

  • 第19题：

    单选题
    A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）
    A

    Place the user behind a high end NIPS device.

    B

    Migrate the user to a Virtual Machine environment.

    C

    Educate the user on browsing habits.

    D

    Install multiple antivirus programs on the machine to decrease the chances for infection.


    正确答案： A
    解析： 暂无解析

  • 第20题：

    单选题
    A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）
    A

    Advertisements

    B

    Resource consumption

    C

    A trojan infection

    D

    Unremoved viruses


    正确答案： A
    解析： 暂无解析

  • 第21题：

    单选题
    A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）
    A

    Verify full system functionality.

    B

    Document the findings, actions, and outcomes.

    C

    Establish a plan of action to resolve the problem.

    D

    Question the user and identify changes the user has made to the system.


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
    A

    Run chkdsk.

    B

    Run an antivirus program.

    C

    Replace the faulty mouse.

    D

    Remove any recently added hardware.


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）
    A

    Run the hard disk manufacturer’s diagnostic program

    B

    Re-image the drive

    C

    Replace the hard drive and load Windows

    D

    Ask the user diagnostic questions


    正确答案： D
    解析： 暂无解析

  • 第24题：

    单选题
    A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）
    A

    Run the CHKDSK utility

    B

    Run the disk defragmenter utility

    C

    Increase the capacity on the system volume

    D

    Convert to a dynamic drive on the system


    正确答案： C
    解析： 暂无解析

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