单选题Which of the following does an out-of-memory error indicate on a printer?（）A A faulty memory module in the printer.B A postscript print job has been sent to the printer.C A large print job has been sent to the printer.D The printer firmware needs to be

第1题：

A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）

• A、The printer needs to be sent to the manufacturer for maintenance.
• B、The printer’s firmware needs to be updated.
• C、A printer system reset must be performed.
• D、The maintenance page counter must be reset.

第2题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第3题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第4题：

A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）

• A、Restart the print job in the print queue.
• B、Print a test page from the printer properties.
• C、Run the Add Printer Wizard.
• D、Restart the print spooler service.

第5题：

Which of the following does an out-of-memory error indicate on a printer?（）

• A、A faulty memory module in the printer.
• B、A postscript print job has been sent to the printer.
• C、A large print job has been sent to the printer.
• D、The printer firmware needs to be updated.

第6题：

A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?（）

• A、Feed roller gear is broken.
• B、Feed rollers are dirty.
• C、Fuser has overheated.
• D、Toner cartridge needs to be replaced.

第7题：

You are the administrator of a Windows 2000 Professional computer named Computer1. Computer1 has a shared color laser printer named Printer1. Printer1 will not turn on.  The printer queue for Printer1 has three jobs waiting to print. You want to enable the three waiting print jobs to print to an identical print device, which has been shared as Printer2 on Computer2. You also want to connect users who currently connect to Printer1 to automatically use Printer2 without having to reconfigure their default printer. What should you do?（）

• A、Enable bidirectional support for Printer1.
• B、Change the share name of Printer2 to Printer1.
• C、Configure Printer1 to add a port， and set the port to //Computer2/Printer2. 
• D、Configure the printer server properties to use the path //Computer2/$Winnt$/System32/Spool/Printers.

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第13题：

A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?（）

• A、The drum is faulty.
• B、The print buffer is full.
• C、The printer is out of toner.
• D、The fuser is faulty.

第14题：

A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）

• A、Cycle the power on the network printer.
• B、Verify the network cable is connected to the printer.
• C、Reinstall the printer driver.
• D、Restart the print spooler service.

第15题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第16题：

When installing an inkjet printer for the first time， which of the following should be done FIRST？ （）

• A、Print a test page from the Printer icon under the printers tab.
• B、Select the new printer as the default printer.
• C、Run the printhead alignment within the Tools folder of the printer.
• D、Ensure that the printer is set for bi-directional printing.

第17题：

A laser printer is sent for repair and the work order indicates that there is an image printing problem.  Which of the following should a technician do FIRST to confirm this problem？（）

• A、Run the calibration feature on the laser printer.
• B、Run a self-test image page from the printer.
• C、Clean the corona wire and return printer.
• D、Print a test page from a computer.

第18题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.

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