Do not quote any additional services.
Add a tape device as an option to the quote.
Ask for a special bid to lower the total price.
Just quote exactly to the customer’s specification.
第1题:
A sales specialist is presented with a very large, complex opportunity. The customer is in the process of identifying business requirements. Which of the following tasks is most important to position IBM as the leader to capture this opportunity?()
第2题:
A customer wants to upgrade an existing pSeries system. In addition to retrieving the IBM configuration records, what else should be done to ensure an accurate upgrade quote is provided?()
第3题:
A customer is experiencing problems with a failed disk drive on their newly purchased p630 server. The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created. The customer does not have the skills to do this. There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement (SWMA) 24/7 contract. What should the pSeries technical specialist do first?()
第4题:
When designing a single tier AIX database solution for a customer, what other technical specialist would be most instrumental in putting together a total solution and why?()
第5题:
A Sales Specialist receives an email from a customer, requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed? ()
第6题:
xSeries specialist,as the customer may have some Intel-based systems.
Hardware customer engineer,as they will be installing the entire solution.
Services specialist,as they can provide education recommendations for the entire solution.
Storage specialist,as the customer may need disk to store the data and tape to backup the data.
第7题:
DS3300 iSCSI-based solution
One MegaRAID 8480 card with four EXP3000 units
DS4000 Fibre Channel solution with EXP810 expansion units
DS3400 Fibre Channel solutionWArialZ
第8题:
Request that the pSeries technical specialist provide the discount percentage to the customer.
Run both eConfig and PCRS6000 to ensure that both configurators provide the same upgrade quote.
Confirm with the customer that the installed inventory accurately reflects what is actually installed.
Provide options to the customer so they can choose the most appropriate upgrade for their environment.
第9题:
Higher rack density that reduces data center footprints
Internal upgrades that only IBM can offer
Total Cost of Ownership (TCO) related to innovative components such as Integrated Switches
The Rear Door Heat eXchanger that only IBM can offer
第10题:
Offer to rebuild the logical volume for a fee.
Offer to talk the customer through the procedure to rebuild the logical volume for a fee.
Suggest the customer open a call with IBM TechLine; offer to explain how the process works.
Suggest the customer open a call with IBM SupportLine; offer to explain how the process works.
第11题:
collect all support data
implement a current backup
update all firmware levels
shut down the storage system
第12题:
Do not quote any additional services.
Add a tape device as an option to the quote.
Ask for a special bid to lower the total price.
Just quote exactly to the customer’s specification.
第13题:
A major account is considering migrating from a proprietary Unix server to a Linux and Intel-based platform. They are not sure if the Intel-based server will be able to handle the workload of the Unix server. What would be the best strategy to win with an IBM solution?()
第14题:
You have a junior sales representative working with your largest customer, who needs to build an entry System x Server hardware solution. Which IBM resource should the junior sales representative use? ()
第15题:
A customer is interested in a power efficient server solution. The Sales Specialist has recommended a BladeCenter solution. The customer debates the price is high compared to rack servers. Which of the following should the Sales Specialist emphasize to address the pricing difference?()
第16题:
The account team designed a p5-570 solution to strategically position the customer for future IBM announcements. The customer was dissatisfied upon implementing the solution. An AIX v5.1 partition was added to the requirements halfway through the solution design process and it was not considered in the final design. What should the pSeries technical specialist have done to prevent this situation?()
第17题:
The account team is putting together a very complex solution for the customer. During the solution design phase, many of the customer’s requirements have changed and additional requirements are being identified. What should the pSeries technical specialist do to ensure the greatest possible customer satisfaction?()
第18题:
Suggest to the customer to send their administrator to IBM System x training class to learn more about IBM Intel based servers.
Propose a try and buy option and offer to help the customer in sizing the new Linux server. Engage the system Engineer on this opportunity.
Introduce the IBM pSeries Unix product specialist to the account because IBM operating system (AIX) offers an open Unix solution.
Direct the customer to the IBM Web site to help with sizing and System x server models and types. Follow-up with the customer to answer any sizing question.
第19题:
I/T services and education to help with the implementation of the hardware and software
A Supportline specialist to work directly with the customer to manage any issues that arise
The services required to move the currently installed applications from the competitor’s systems to the IBM systems
A slimmed down solution to ensure that the IBM solution is less expensive than the competitor’s solution
第20题:
Use eConfig to configure and validate each pSeries and p5 system.
Engage Advanced Technical Support to review any outstanding technical issues.
Confirm with the customer that the solution design meets their requirements.
Perform a Pre-Install Solution Assurance Review to validate required power requirements.
第21题:
Send the customer information on VMware
Send the customer information on IBM BladeCenter
Call the customer to ask why they are consolidating
Send the customer information on IBM System P
第22题:
Request an extension because 48 hours will not be enough time to propose an appropriate solution.
Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.
Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification, and then look for the lowest price.
Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.
第23题:
Submitted an RPQ (Request for Quote) for AIX v5.1 support on a p5-570
Designed a p670 because it supports AIX 5.1 partitions
Initially designed a solution supporting AIX 5.1 partitions
Gained customer approval for the final design prior to ordering the system
第24题:
Call the IBM Client Representative and ask the rep to influence the company’s executives.
Develop a strategy to better understand and possibly influence the customer’s success criteria.
Using IBM’s opportunity management system, request a technical team be formed to design a solution.
Nominate the customer for a funded IBM Server Consolidation study.